Blessed Home Cleaning Services

FAQ

Question #1 Is BlessedHouseCleaningServices a franchise?

No, BlessedhouseCleaningServices is a local company owned and operated by members of your community, however, because we are locally owned -- our prices are more affordable, and we are able to be more flexible when meeting your specialized needs.

Question #2 Do I need to sign a contract?

No, you may cancel service at any time, but a two-week notice is helpful for us to provide a smooth transition and helps us reassign your cleaner a new home. BlessedHouseCleaningServices also reserves the right to cancel your services at any time.

Question #3 What if I want to cancel a scheduled service?

You can avoid cancellation fee if you give us at least a 48-hour notice. This gives us some time to try to find a replacement home for your cleaner, who is dependent on steady work for regular paychecks.

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Question #4 Who provides the cleaning products and equipment?

We provide the cleaning supplies and equipment. We never use industrial strength chemicals or cleaning solutions to clean your home. If you would prefer to provide any special cleaning supplies, just ask us!

Question #5 What about pets?

Pets are not a problem for our cleaners. However, we do need to know if you have any animals and would like to have the names of them for reference. If you have a large or aggressive pet(s), we ask that you secure them while we are cleaning your home.

Question #6 What if something is missed or not cleaned properly?

Simply call or text our office at (762) 219-9452 within a 24-hour notice and we will have one of our supervisors return to your home within 48 hours to correct anything that needs attention at no additional charge. You can also email us as contact@blessedhousecleaningservices.com

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Question #7 What if something gets damaged during the cleaning process?

Because of the nature of our business our staff is required to touch virtually everything in your home or office. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office immediately and leave a note to you advising you of the incident. The office will follow-up with a phone call to determine the best course of action to take. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of "a collectors or one-of-a-kind item" damaged must be demonstrated in order for a settlement to be determined. BlesssedHouseCleaningServices is not responsible for damages due to fault or improper installation of items. Please inform us if any items in your home require this type of attention. Examples of such cases include but are not limited to broken or improperly installed blinds, tiles, curtain rods, loose carpet (etc.).

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Question #8 How will you get into my home?

We prefer to use keyless entry only; however, we will need to access your home or building by a garage code, door code, someone home to let us in, or you can leave the door unlocked or hide a key for us to find and return to its' place before leaving. If we are unable to access your home or building for a scheduled cleaning, we do charge a lock out fee of $70.00.

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Question #9 How is payment handled?

We do not accept cash; therefore, we only accept credit or debit cards for payment. We charge all cleanings the day of the cleaning and put a two day hold on all new clients starting services for their first cleaning.

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Question #10 How can I provide feedback?

Complete customer service evaluations: customer feedback is crucial in helping them offer the highest quality of service to all of their clients. Customer service surveys are sent after each cleaning by email or text. Customers are always welcome to call their office with feedback about your service.

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Question #11 Can I hire your service provider directly?

No, and this is a major problem in our industry. A great deal of time and resources is spent into interviewing, training, and hiring our staff. Our service agreement states that you agree not to hire any past or present BlessedHouseCleaningServices employee(s) or contractors, other than through our office for a period of no less than two years from the date that the employee last worked for BlessedHouseCleaningServices, for any purposes. In the event that you feel that you must hire this employee in spite of this agreement by acquiring our services, you are consenting to our referral fee of $5000 and is due in full immediately upon employment or use of the current/past employee, regardless of whether the employment is permanent or contract to hire or as an independent contractor.

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